State Employees Credit Union in 1201 Mills Avenue

Customer Reviews about State Employees Credit Union:

• ★ ★ ★ ★ ★
  Good credit union service & friendly...
  By Juan Romero, August 08, 2017
• ★ ★ ★ ☆ ☆
  It's not just this local branch, it comes from management all the way in Santa Fe NM. The good? The girls like Tina, Olivia and Valerie are so friendly and polite. Considering the lines they go through, they're sweet women to still have a customer service smile even after their rushes. The bad? Girls in member services act like their busy but they are just on the phone taking care of their own personal affairs while a lobby of customers wait. The title department doesn't know what they're doing and mail titles to wrong addresses. There's only one ATM in the back even though their new building infrastructure looks like it can support two. And the turnover hasn't been great lately, hope they are treating their employees good. Better than Wells Fargo and the rude local Southwest Banks, but not always the best solution in general.
  By Adrian Estrada, May 02, 2017
• ★ ★ ☆ ☆ ☆
  Been a member since around 2011 and am thinking of going else where. I don't know who trains these employees but I got a rude one yesterday. She had zero customer service skills. She talked down to me saying "let me do the math for you" first of all I did the math and second don't talk to your members like that especially when you can't see what I see on my online banking end. Third, an apology for the inconvenience of your check deposit policy would have been great instead I get "I shouldn't have released it for you" I didn't get a thank you for putting up with her or even a thank you for being a member this long. They treat members like this because it's the only credit union in their small town. I can't remember what her name was but I'm pretty sure it started with an M. Any how I was more than a little shocked at this girl myself being in customer service for over 10 years and I know what good and bad service is. Doesn't she understand that without members she doesn't have people to serve or a job. We're the reason she's making a pay check and gets to answer the phone and look at a computer all day. Without demand there is nothing to supply even if it is poor customer service. If the phone ain't ringing and customers aren't standing in line then you don't have a job. The things that have kept me here this long are the little perks of a credit union and the fact that i didn't want to change over my direct deposit but there's a lot more than 1 to choose from where I'm at now and I will be going else where in the near future.
  By Amanda Gutierrez, February 27, 2017
• ★ ★ ★ ★ ☆
  This is my credit union and for the most part I love it. But I get frustrated when I try to get service over the phone. The phone rings and rings and rings. I usually have to call at least 5-6 times (sometimes over a several hour span) before I can get an answer. I know they are a busy place, but that's ridiculous. Maybe they need more help?
  By D. H., January 09, 2017

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